Return and Refund Policy

Last updated: 4/3/2025

Thank you for shopping at Inbal Gradus. We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our return and refund policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural form.

Definitions

"Company" (referred to as "we," "our," or "us") refers to Inbal Gradus.

"Goods" refers to the items offered for sale on our service.

"Orders" means a request made by you to purchase goods from us.

"Service" refers to our website.

"Website" refers to Inbal Gradus, accessible from [Website URL].

"You" refers to the individual accessing or using the service, or the company or legal entity on behalf of which such an individual is accessing or using the service.

2. Order Cancellation Rights

You are entitled to cancel your order within 7 days without providing any reason.

The deadline for canceling an order is 7 days from the date you received the goods or when a third party appointed by you (other than the carrier) takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision through a clear statement.
You can contact us via:

Email: inballl9@gmail.com

We will reimburse you no later than 14 days from the day we receive the returned goods. The refund will be made using the same payment method as your original order, without additional fees.

3. Conditions for Returns

To be eligible for a return, please ensure that:

The goods were purchased in the last 7 days.

The goods are in their original packaging and unused.

The following goods cannot be returned:

Custom-made or personalized items.

Goods that are not suitable for return due to hygiene or health protection reasons and were unsealed after delivery.

Goods that have been damaged or altered after delivery.

4. Defective or Incorrect Products

If you received a defective or incorrect product, please contact us within 2 days from the delivery date.

In such cases, we will provide an option for a product replacement or a full refund, including shipping costs.

5. Contact Us

For any further questions regarding returns and refunds, you can reach us at: inballl9@gmail.com